Department · Corporate services
Communication, Advocacy and Mining Community Sustainability
Mandate
To lead the Ministry’s communication and stakeholder engagement, and coordinate mining community sustainability initiatives. The department captures public complaints and enquiries.
Key functions
- Develop communication and stakeholder engagement strategies for the mining sector.
- Coordinate CSR, mining community development and sustainability initiatives.
- Manage Ministry publicity, media relations and brand positioning.
- Promote mining investment programmes through targeted communication.
- Lead community outreach and the planning of exhibitions.
- Develop and review client charter implementation.
Service standards
| Formal complaints | Acknowledged within 3 working days |
| Investigation of complaints | Within 14 working days |